GhostLabs

🛡️ Warden Refund Policy

Last Updated: 1 September 2026

1. 7-Day Money-Back Guarantee

We stand behind our service! If you are not fully satisfied with your Premium purchase, you may request a full refund within 7 days of purchase no questions asked.

2. Eligibility for Refunds

✅ ELIGIBLE:
  • 7-Day Money-Back Guarantee Request within the first 7 days from your purchase date
  • Service failure Warden was consistently non-functional or unavailable for an extended period
  • Incorrect product Charged for the wrong tier or feature due to our error
  • Duplicate charge Charged more than once for the same service
❌ NOT ELIGIBLE:
  • Refund requested after 7 days from purchase
  • Change of mind or accidental purchase after the guarantee period
  • Simply not using Premium features
  • Discord outages, API issues, or circumstances beyond our control
  • Server moderation decisions, bans, or blacklists
  • Premium benefits expiring after the granted period ends
  • Violation of our Terms of Service resulting in Premium revocation

3. Premium Duration & Expiry

  • Premium access is valid for the exact duration granted at the time of purchase.
  • After the 7-day guarantee period, no partial refunds are issued for unused days.
  • If your server is banned or blacklisted from using Warden, no refund will be provided.

4. Cancellation

  • You may cancel future renewals at any time. Cancellation stops future charges only no refund is issued for the current active period (though you may still request one within your 7-day window).
  • Manual Premium grants (non-recurring) remain active until expiry.

5. How to Request a Refund

To request a refund, join our support server and provide:
  • Transaction ID or proof of purchase
  • Server ID where Premium was applied
  • Reason for your refund request
Requests made within 7 days of purchase will be approved automatically. Refund requests beyond 7 days will be reviewed under our eligibility policy.

6. Method of Refund

If approved, refunds will be:
  • Returned to the original payment method where possible
  • Or issued as service credit / Premium extension at your request
  • Processed within 5–10 business days from approval

7. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes are effective upon posting.